Shipping & Delivery

In order to provide our customers with the absolute best value for their money, we ship our products direct from manufacturer. This way, we are able to cut out the middle man and translate those savings directly to your pocket. We ask that our customers allow anywhere between 2-3 weeks (United States) and 2-5 weeks (International) after shipment for their order(s) to arrive–in some cases, it may take a little longer.

SHIPPING & PRODUCTION 

The production takes about 7-10 days (2 weeks) upon ordering. Every item we make is custom made, carefully tested and well worth the wait. Expedited shipping upgrades do not change production time they only speed up the shipping process. To ensure the highest quality possible, this time frame is a must as there are a lot of steps involved in between.

WAREHOUSE

From the 1st of May 2020, we will move our production to California, USA. Therefore all domestic orders will be shipped from our US factory, while international orders will be shipped from our international factory. If expedited shipping is chosen, we will send from our international factory as the production is faster there.

DELIVERY

We are pleased to offer free worldwide delivery on all orders to all major countries, so the price you see is the price you pay, no matter where in the world you live. 

  • Domestic (US):

Hydra Hype ships using the USPS Mail services are used for standard shipping. Please allow 7-9 business days for delivery (7-10 days for AK, HI, and U.S. Territories). We offer an expedited shipping 3-5 business days: FEDEX. Delays are possible if there are some problems with Mail services. 

  • International:

Hydra Hype will ship to any country, however, the shipping may be slower. Please allow 10-15 business days for delivery. 

TRACKING

You will be provided of your tracking once the package is dispatched. Please be aware that it won't be active until it arrives at your regional sorting center. Use the button "Track Order" in the header to see where is your package. You can track all domestic orders from the USPS site.

FAILED DELIVERY

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.